Frequently Asked Questions

Everything you need to know about shopping with Coco Market.

How do you ensure the freshness of your food products during transit?

We use temperature-controlled packaging and eco-friendly insulation for all perishable items. Our logistics partners prioritize fast delivery to ensure your groceries arrive in peak condition.

What is your return policy for grocery items?

Due to the nature of food products, we cannot accept returns on perishable goods. However, if an item arrives damaged or expired, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, Coco Market only ships within the continental United States to ensure that our food quality and safety standards are maintained throughout the journey.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.

Are your products organic or locally sourced?

We prioritize working with local farmers and sustainable producers. Each product page features detailed information regarding organic certifications and the origin of the item.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.